Terms and Conditions
Camilles Cacao Love ApS
Bagsværdvej 70B, 1. sal
2800 Kongens Lyngby
Tel: +4528831159
CVR 44850451
1. General terms and conditions for payment
1.1 All prices at "Camilles Cacao Love ApS" are stated in Danish Kroner (DKK) including VAT. We reserve the right to change VAT, taxes, duties, as well as printing errors or changes in brochures, website, written offers, and other sales materials.
1.2 For all invoices, payment is 8 days net. You can pay with Mastercard, Visa, Visa/Dankort. If you exceed the payment deadline, a reminder fee of DKK 150 incl. VAT, plus interest: the National Bank's lending rate + 7%, will be added per reminder. After the second reminder, we will send the case to debt collection, and any tasks will be put on hold and will not resume until we have received the full payment. For installment payments, see point 4 below.
1. 3 "Camilles Cacao Love ApS accepts online payments with Dankort, Visa/Dankort, Visa, Mobilepay Online. We do not charge any transaction fees for your purchase.
1.4 Payment for the order will only be debited from your account when the item is shipped, unless otherwise agreed or stated in your order.
Delivery
Camilles Cacao Love prepares and dispatches goods on all weekdays for orders received before 2:00 PM.
All orders are sent with GLS, which delivers next day on weekdays in 95% of cases, unless there are extraordinary challenges or busyness.
However, this does not apply on public holidays.
If an order is chosen for delivery to a parcel shop, it is the customer's responsibility to pick up the package within the stated pick-up time. This is communicated via shipping notifications when the package arrives at the selected parcel shop.
If the package is not picked up within the stated pick-up time, the customer will be charged for return costs incurred by GLS to Camilles Cacao Love ApS (DKK 50).
If the customer has not picked up the package within the applicable pick-up period at the parcel shop and requests re-delivery, the customer will also pay for shipping, regardless of the order's original amount.
The customer is responsible for choosing the correct parcel shop when ordering. If the wrong one is chosen, the customer must contact us as soon as possible at ordre@camillescacaolove.com, as we will gladly help and see if it is possible to change, provided the package has not yet been packed in the warehouse. Otherwise, it is the customer's own responsibility to pick up the package at the selected parcel shop, or contact GLS about it.
Unclaimed packages in parcel shops are not considered a use of the right of withdrawal or any other form of complaint.
Information about this is provided in the sections further down in the terms and conditions.
If the package is received with visible damage, missing contents, loss, incorrect address despite the correct address being provided at the time of order, or other types of errors, GLS is responsible. It is the customer's responsibility to submit a complaint within 5 working days of receipt.
This can be done via the GLS website here
Right to complain
A 2-year right to complain is granted in accordance with the Danish Sale of Goods Act. Our right to complain applies to defects in material and/or manufacturing.
The complaint does not cover errors or damages caused by incorrect operation of the product/service.
Camilles Cacao Love ApS will cover return costs to a reasonable extent.
For returns
Contact ordre@camillescacaolove.com and send complaints to:
Camilles Cacao Love ApS
Bagsværdvej 70B, 1. sal
2800 Kongens Lyngby
Packages sent cash on delivery are not accepted.
2 Purchase of courses, education, workshops, programs, etc.
2.1 When purchasing courses, education, workshops, programs, etc. from "Camilles Cacao Love ApS", the purchase is generally binding, see however under right of withdrawal. It is possible to transfer access to a course, education, etc. to another person, but it is important that you inform us who will be attending instead of you. Therefore, send an email to love@camillenamaste.com and inform us who will potentially attend instead of yourself.
2.2 It is not possible to switch to another team or receive compensation in the form of another course or education at "Camilles Cacao Love ApS" if you are prevented from participating in a course, workshop, or education you have signed up for, e.g., due to illness.
2.3 In the event that the team is overbooked, the full amount will be refunded. No refund will be given for sessions where the participant was unable to attend. A newly established team will only be carried out if 3/4 or more of the spots are filled. If this condition is not met and the course is cancelled, the full amount will be refunded.
2.4 In case of illness of the instructor, an attempt will be made to find a substitute or an alternative session will be arranged. It is not possible to get a refund of the amount paid if one is prevented from attending the alternative session. If a substitute cannot be found, the amount for that day's instruction will be refunded.
3 Right of withdrawal for online courses, education, workshops, etc.
3.1 In accordance with the Consumer Contracts Act, you have a 14-day right of withdrawal when you purchase a service online. This means you have 14 days to notify us that you wish to cancel your purchase. This applies both when you buy goods and when you buy services, such as courses, workshops and education. The right of withdrawal takes effect from the time you receive confirmation of your registration, but never more than 3 months from your order date.
3.2 If you have started a course, workshop, or education after becoming aware of our terms and conditions, your right of withdrawal has expired, even if the start of the course, workshop, or education began within 14 days of your registration.
4 For installment payments
4.1 It is possible to pay for specific courses or education, see the description of the individual course or education, in installments.
4.2 It must be clarified that even if you have this option, all installments must be paid, even if you discontinue your participation in an education and thus do not complete it.
4.3 For installment payments, a separate payment agreement will be entered into regarding the amount, duration, and from where the amount will be drawn. In case of insufficient funds in your account, the agreement will be canceled, and the outstanding amount must be paid immediately. The education or course cannot be completed until the outstanding amount has been paid.
4.4 You are responsible for travel insurance valid in Europe and transportation from Denmark to the location where this retreat takes place. We do not cover costs in this regard.
5 Force Majeure
5.1 In cases of force majeure/force majeure-like circumstances, it will not be possible to get a refund for the event or expenses associated with the event (e.g., transportation, accommodation, catering). It will also not be possible to switch to another event. "Camilles Cacao Love ApS" will continuously keep participants informed and do its best to find another good way to hold the event.
6 Delivery
6.1 Camilles Cacao Love ApS dispatches orders on the same day on all weekdays for orders received before 2:00 PM.
6. 2 All orders are sent with GLS, which delivers next day in 95% of cases, unless there are extraordinary challenges or busyness.
6.3 If an order is chosen for delivery to a parcel shop, it is the customer's responsibility to pick up the package within the stated pick-up time. This is communicated via shipping notifications when the package arrives at the selected parcel shop.
6.4 If the package is not picked up within the stated pick-up time, the customer will be charged for return costs incurred by GLS to Camilles Cacao Love ApS (DKK 50).
6.5 If the customer has not picked up the package within the applicable pick-up period at the parcel shop and requests re-delivery, the customer will also pay for shipping, regardless of the order's original amount.
6.6 The customer is responsible for choosing the correct parcel shop when ordering. If the wrong one is chosen, the customer must contact us as soon as possible at ordre@camillescacaolove.com, as we will gladly help and see if it is possible to change, provided the package has not yet been packed in the warehouse. Otherwise, it is the customer's own responsibility to pick up the package at the selected parcel shop, or contact GLS about it.
6.7 Unclaimed packages in parcel shops are not considered a use of the right of withdrawal or any other form of complaint.
Information about this is provided in the sections further down in the terms and conditions.
6.8 If the package is received with visible damage, missing contents, loss, incorrect address despite the correct address being provided at the time of order, or other types of errors, GLS is responsible. It is the customer's responsibility to submit a complaint within 5 working days of receipt.
This can be done via the GLS website here
7 Right to Complain
7.1 A 2-year right to complain is granted in accordance with the Danish Sale of Goods Act. Our right to complain applies to defects in material and/or manufacturing.
7.2 The complaint does not cover errors or damages caused by incorrect operation of the product / service.
7.3 Camilles Cacao Love ApS will cover return costs to a reasonable extent.
7.4 For returns, contact ordre@camillescacaolove.com and send complaints to:
Camilles Cacao Love
Gammel Klausdalsbrovej 587, have 29
2730 Herlev
7.5 Packages sent cash on delivery are not accepted.
7.6 If a refund has been agreed, please provide your order number so that we can transfer the agreed amount back to the same payment method used for the order.
8. Right of Withdrawal
8.1 A 14-day full right of return is granted for items purchased in our Webshop - however, this does not apply to food items.
8.2 The period is calculated from the day you receive the order.
8.3 You are responsible for return costs.
8.4 Withdrawal must be notified to us no later than 14 days after purchase, and from the time of withdrawal, you must return the shipment no later than 14 days thereafter.
8.5 Notification must be given by email to ordre@camillescacaolove.com. In the notification, you must clearly state that you wish to exercise your right of withdrawal. You can also choose to use our standard withdrawal form and send it with the return. You can find it here > Withdrawal Form
8.6 Condition of the item when you return it
You are only liable for any deterioration in the value of the item that is due to handling other than what is necessary to establish the nature, characteristics, and functioning of the item. In other words – you can try the item in the same way as if you tried it in a physical store.
If the item has been tried more than what is described above, we consider it used, which means that upon withdrawal of the purchase, you will only receive a part or nothing of the purchase amount back, depending on the commercial value of the item.
To receive the full purchase amount back, you must therefore do the same as you can in a physical store. You may try the item, but not actually use it.
9. Complaint Options
9.1 If you have a complaint about a product purchased in our webshop, a complaint can be sent to:
Center for Klageløsning
Nævnenes Hus, Toldboden 2
8800 Viborg
You can file a complaint with the Center for Complaint Resolution via the Complaint Portal of the Houses of Appeal: https://kpo.naevneneshus.dk/
9.2 If you are a consumer residing in another EU country, you can submit your complaint via the EU Commission's online complaint platform.
9.3 The platform can be found here: http://ec.europa.eu/odr
If you submit a complaint here, you must provide our email address: ordre@camillescacaolove.com
10 Personal Data
10.1 No personal information registered with "Camilles Cacao Love ApS" will at any time be transferred, sold, or made available to third parties.
10.2 Relevant information is stored securely and is only accessible to employees of "Camilles Cacao Love ApS" and is stored only for the period required by law. You can always get information about what data we have registered and have your data deleted if desired.
10.3 When you enter into an agreement with "Camilles Cacao Love ApS", we use the following information:
Name, address, phone number, and email address.
We store your personal data so that your history can be used for other courses/education and future purchases you sign up for/order. You will always be informed about what information is collected and why. We only use your email etc. for marketing if we have received your explicit prior consent.